Warranty Policy
At Foenor, we believe in thoughtful design, quality materials, and products made to last. Your satisfaction matters to us, and we're committed to providing reliable products and responsive customer support.
1. Limited Warranty
Foenor offers a 12-month limited warranty from the original date of purchase, covering defects in materials and workmanship under normal use.
This warranty applies to eligible Foenor products, including:
Phone Cases
Magnetic Phone Grips & Stands
Crossbody Phone Straps
iPad Cases
2. What's Covered
Our limited warranty covers manufacturing defects, including:
Defects in materials or workmanship
Structural failures under normal intended use
Malfunctioning components caused by manufacturing defects
Magnetic or mechanical component failures resulting from manufacturing defects
3. What's Not Covered
This warranty does not cover:
Normal wear and tear, including scratches, fading, or cosmetic changes
Accidental damage, drops, impacts, or improper handling
Damage caused by misuse, modification, or unauthorized repairs
Damage resulting from improper installation or use with incompatible devices or accessories
Loss or theft of the product
Damage to phones, tablets, or other personal belongings
4. How to Request Warranty Service
If you experience an issue with your Foenor product, please contact our support team at:
Email: cs.foenor@hotmail.com
Please include:
Your order number or proof of purchase
The product name
A brief description of the issue
Clear photos or videos showing the problem, if available
Our support team will review your request and assist you with the next steps.
5. Warranty Resolution
For confirmed warranty claims, Foenor may offer a replacement, repair, or refund, depending on the nature of the issue and product availability.
If the original product is no longer available, we may offer a comparable replacement.
6. Important Information
Warranty coverage begins on the original purchase date.
Replacement products do not restart the original warranty period, except where required by applicable law.
Warranty service may vary depending on the country or region of purchase.
This limited warranty does not affect your statutory consumer rights under applicable law.
7. Contact Us
If you have any questions about our warranty policy, please reach out to us.
Foenor Customer Support
Email: cs.foenor@hotmail.com